Advanced Certificate of Conflict Management

$180.00

This is a self paced onine course covering the key areas in conflict management and negotiations at work. The Certificate of Conflict Management takes the student through areas such as: dealing with difficult people, personality types at work, and mediation to achieve results. Job opportunities include assistant manager, assistant mediator.

Description

COURSE OVERVIEW

This is a self paced onine course covering the key areas in conflict management and negotiations at work. The Certificate of Conflict Management takes the student through areas such as: dealing with difficult people, personality types at work, and mediation to achieve results. Job opportunities include assistant manager, assistant mediator.

 

TOPICS COVERED

CONFLICT
COMMUNICATION
NEGOTIAITON
PERSONALITY TYPES AT WORK
THE INTENTS OF EMPLOYEES
WHEN INTENTS ARE THREATENED
PEOPLE’S REACTIONS
THE SNIPER PERSON
THE TANK PERSON
ACTION STEPS YOU CAN TAKE
TAKING LEADERSHIP
SPEAKING TO BE UNDERSTOOD
LISTENING TO UNDERSTAND
PROJECTING & EXPECTING THE BEST
MEDIATION & NEGOTIATION
IMPEDIMENTS TO NEGOTIATION
HOW TO DEAL WITH DIFFICULT PEOPLE

 

ASSESSMENT
Assignments to email in

 

COURSE DURATION
Approximately 25 hours. As a guide, certificate courses can be completed within 5-10 weeks of part time study 5 hours per week.

 

ENROLLMENT
Students are enroled for 12 months, with extentions available for free.

top
Copyright © 2014 Australia Online Courses ABN: 58 636 976 812 Web Design by AOC