Advanced Certificate of Call Centre Sales & Operations

$150.00

The Certificate of Call Centre Sales & Operations is a self paced online course covering the key areas of what is a call centre, how it works, types of call centre, how to make cold calls, how to achieve your aim & goals and more. We also cover general sales management. All you need to know. Essential for those who want to work in, or have an interest in this important area of sales & business communications.

Description

COURSE OVERVIEW

The Certificate of Call Centre Sales & Operations is a self paced online course covering the key areas of what is a call centre, how it works, types of call centre, how to make cold calls, how to achieve your aim & goals and more. We also cover general sales management. All you need to know. Essential for those who want to work in, or have an interest in this important area of sales & business communications.

 

TOPICS COVERED

WHAT IS A CALL CENTRE?
WHY IT IS NEEDED
THE LAYOUT
THE PERSONNEL
THE WORK ENVIRONMENT
TYPES OF CALL CENTRES
INBOUND & OUTBOUND CALLING
THE PHONE OPERATOR OR AGENT
TRAINING
ROLE & DUTIES
SKILLS AND ATTRIBUTES
EQUIPMENT & TOOLS
HOW TO MAKE GREAT COLD CALLS
AIMS & GOALS
OVERCOMING FEAR
PLANNING & MANAGEMENT
ETHICS
RISKS & DANGERS
WORK HEALTH & SAFETY
DUTY OF CARE
LEGAL ISSUES
GOVERNMENT & LAW
GENERAL SALES MANAGEMENT BASICS

 

ASSESSMENT
Assignments to email in

 

COURSE DURATION
Approximately 25 hours. As a guide, certificate courses can be completed within 5-10 weeks of part time study 5 hours per week.

 

ENROLLMENT
Students are enroled for 12 months, with extentions available for free.

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